Shipping Policy

At Aureva Perfumery, we are committed to delivering your fragrances safely and efficiently. This Shipping & Delivery Policy outlines the terms and conditions related to the processing, shipment, and delivery of orders placed through our website.

 

1. Shipping Coverage

Aureva Perfumery currently ships to most serviceable locations across India through trusted courier partners.

For international shipping enquiries, please contact us before placing an order at:
connect.aurevaperfumes@gmail.com

 

2. Order Processing

•        Orders are typically processed within 1–3 business days after successful payment confirmation.

•        Orders placed on Sundays or public holidays will be processed on the next working day.

•        During festive seasons, promotional campaigns, product launches, or high-order-volume periods, processing times may be extended.

Once your order has been dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp along with tracking details.

 

3. Shipping Charges

•        Free shipping is available on all prepaid orders within India.

•        Any applicable shipping charges for special locations or promotional offers will be clearly displayed at checkout before payment.

 

4. Shipping Confirmation & Tracking

Once your order has been shipped, tracking information will be shared via Email, SMS, or WhatsApp.

Customers may use the tracking details provided to monitor the status of their shipment until delivery.

 

5. Estimated Delivery Time

Estimated delivery timelines are as follows:

•        Within India: 3–8 business days

Delivery timelines are estimates only and may vary depending on the destination, courier partner operations, public holidays, weather conditions, regional restrictions, or other unforeseen circumstances.

While Aureva Perfumery strives to ensure timely delivery of all orders, delivery dates are not guaranteed and may be subject to delays beyond our control once the shipment has been handed over to the courier partner.

For remote, rural, or non-serviceable locations, delivery may require additional transit time.

 

6. Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

•        Weather conditions

•        Natural disasters

•        Public holidays

•        Transportation disruptions

•        Courier partner delays

•        Government restrictions

•        Other unforeseen circumstances beyond our control

Aureva Perfumery shall not be held liable for delays caused by third-party logistics providers once the shipment has been handed over to them.

 

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Aureva Perfumery will not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete shipping details provided by the customer.

If you need to update your shipping address, please contact us immediately after placing your order. Address modifications cannot be guaranteed once an order has been dispatched.

 

8. Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If a delivery cannot be completed because of:

•        Incorrect address

•        Recipient unavailable

•        Refusal to accept the package

the order may be returned to us.

Any additional shipping charges incurred for re-shipping the order may be borne by the customer.

 

9. Damaged, Tampered, or Lost Packages

If your package arrives damaged or appears tampered with:

•        Record an unboxing video from start to finish.

•        Take clear photographs of the outer packaging and product.

•        Contact us within 48 hours of delivery.

Claims submitted without an unboxing video may not be eligible for review.

If a package is confirmed lost in transit by the courier partner, Aureva Perfumery will assist in investigating the matter and provide a suitable resolution in accordance with our policies.

 

10. Perfume Shipping Notice

Perfumes contain alcohol-based ingredients and may be subject to transportation regulations imposed by certain courier partners.

As a result, delivery timelines may occasionally vary depending on courier requirements and shipping routes.

 

11. Changes to This Policy

Aureva Perfumery reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

 

12. Contact Information

Aureva Perfumery

AURA BLOOMS
353A, Near CMS School
NH-66, Pathaamkallu
Thalikulam, Thrissur
Kerala – 680641
India

Email: connect.aurevaperfumes@gmail.com

Phone: +91 9292870792