Cancellation & Refund
Last Updated: June 2026
At Aureva Perfumery, customer satisfaction is important to us. Due to the personal nature of fragrance products and hygiene considerations, we maintain specific guidelines regarding order cancellations, returns, exchanges, and refunds.
By placing an order on our website, you agree to the terms outlined below.
1. Order Cancellation
Customers may request cancellation of an order within 24 hours of placing the order, provided the order has not been processed, packed, or shipped.
Once an order has been processed for dispatch or handed over to the courier partner, cancellation requests cannot be accepted.
To request a cancellation, please contact us immediately with your order details.
2. Cancellation Refunds
If a cancellation request is approved:
• The refund will be processed to the original payment method used for the purchase.
• Refunds are generally processed within 5–7 business days.
• Actual credit timelines may vary depending on your bank, card issuer, UPI provider, or payment gateway.
3. Return Eligibility
Due to hygiene and safety reasons, perfumes and fragrance products cannot be returned once opened, used, or tampered with.
Returns will only be accepted under the following circumstances:
• The product received is damaged during transit.
• The product received is leaking.
• The wrong product was delivered.
• The product received is incomplete or significantly different from the order placed.
• To qualify for a return request:
• The product must remain unused.
• The original packaging must be retained.
• An unboxing video must be recorded from the moment the package is opened.
• The issue must be reported within 24 hours of delivery.
4. Non-Returnable Items
The following items are not eligible for return or refund:
• Opened perfume bottles
• Used products
• Products damaged due to misuse or improper handling
• Orders declined after delivery attempts
• Products purchased during clearance or special promotional sales, unless damaged or incorrect
• Requests based on personal fragrance preference or change of mind
• Products where the original packaging has been discarded
5. Fragrance Preference Disclaimer
Fragrance perception is subjective and varies from person to person.
As a result:
• We do not offer refunds, returns, or exchanges because a customer dislikes a fragrance.
• We do not offer refunds based on fragrance longevity expectations, projection preferences, or individual scent perception.
Customers are encouraged to review fragrance notes and product descriptions carefully before purchasing.
6. Damaged, Leaking, or Incorrect Products
If you receive a damaged, leaking, defective, or incorrect item:
Please contact us within 24 hours of delivery and provide:
• Order number
• Unboxing video
• Clear photographs of the product
• Photographs of the shipping package
Our support team will review the claim and determine eligibility for replacement or refund.
Claims submitted without an unboxing video may not be eligible for review.
7. Exchanges
Exchanges may be offered only in cases where:
• A wrong product was delivered.
• A product arrived damaged or leaking.
• Replacement stock is available.
If a replacement product is unavailable, a refund may be issued instead.
8. Refund Processing
Once a return or cancellation request is approved:
• Refunds will be initiated to the original payment method.
• Processing typically takes 5–7 business days.
• Banks and payment providers may require additional time to reflect the credit.
Aureva Perfumery is not responsible for delays caused by banks or payment service providers after the refund has been processed.
9. Failed Deliveries and Refused Orders
If an order is returned due to:
• Incorrect address provided by the customer
• Customer unavailable for delivery
• Refusal to accept delivery
Aureva Perfumery reserves the right to deduct applicable shipping and handling charges before processing any refund, where applicable.
10. Policy Updates
Aureva Perfumery reserves the right to update or modify this Cancellation, Return & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.
11. Contact Us
For cancellation, return, exchange, or refund requests, please contact:
Aureva Perfumery
AURA BLOOMS
353A, Near CMS School
NH-66, Pathaamkallu
Thalikulam, Thrissur
Kerala – 680641
India
Email: connect.aurevaperfumes@gmail.com
Phone: +91 9292870792